Shopping Policy

Welcome to FurryFiesta!

We want your shopping experience with us to be as seamless and enjoyable as possible. This Shopping Policy outlines the terms and conditions for purchasing products from our website (https://furryfiesta.shop/). Please review these guidelines before making a purchase.

1. Order Processing

Order Confirmation: After placing an order, you will receive an email confirmation with your order details. Please review this information carefully and contact us immediately if there are any errors.
Order Changes: If you need to make changes to your order, please contact us at sunshine.bg73@gmail.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.

2. Payment

Accepted Payment Methods: We accept major credit cards, debit cards, and other payment methods as indicated at checkout.
Payment Security: All transactions are processed securely using encryption technology to protect your payment information. We do not store your credit card details on our servers.
Payment Authorization: By providing your payment information, you authorize us to charge the total amount of your order to the payment method provided.

3. Shipping and Delivery

Shipping Options: We offer various shipping options depending on your location and the items in your order. Shipping costs are calculated at checkout based on your selected method and delivery address.
Processing Time: Orders are typically processed within 1-3 business days. During peak periods or holidays, processing times may be longer.
Delivery Time: Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout.
Tracking: Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.
International Shipping: We offer international shipping to select countries. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the customer.

4. Returns and Exchanges

Return Policy: We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and in the same condition as when received. For more details, please review our Refund Policy.
Exchanges: If you need to exchange an item, please contact us at sunshine.bg73@gmail.com. We will assist you in processing the exchange.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

5. Cancellations

Order Cancellation: If you need to cancel your order, please contact us as soon as possible at sunshine.bg73@gmail.com. We will do our best to accommodate your request; however, we cannot guarantee cancellations once an order has been processed.

6. Product Availability

Inventory: We strive to keep our inventory accurate and up-to-date. However, in rare cases, an item may be out of stock after you place an order. If this occurs, we will notify you as soon as possible and offer a full refund or an alternative product.
Pre-Orders: For items available for pre-order, your payment will be processed at the time of order. These items will ship once they become available, and you will be notified of the estimated shipping date.

7. Pricing and Promotions

Pricing: All prices are listed in USD and are subject to change without notice. We reserve the right to correct any pricing errors on our website.
Discounts and Promotions: We may offer discounts and promotions from time to time. These offers are subject to specific terms and conditions and cannot be combined with other offers unless otherwise stated.

8. Customer Support

Contact Us: If you have any questions or concerns about your order, please contact our customer support team at sunshine.bg73@gmail.com. We are here to help!